FAQ

Should my bar have air bubbles in it?

Air bubbles when pouring are sadly unavoidable. We always endeavour to limit them after many test pouring sessions and when pouring our wax we go to great lengths to ensure the temperature and humidity are just right to try to limit the creation of air bubbles in the surface of our bars. Once set, we then quality control all our finished products, and any deemed to have too many flaws do not pass our quality checks and they are not posted. 

 

Why does my bar appear cloudy?

The plant-based waxes we use, rapeseed waxes in particular, are prone to frosting. This can happen at any time and is something we cannot avoid completely. If your bar looks to have a cloudy sheen on it, gently wipe your bar with a microfibre cloth to reveal the shimmer. 

 

My bar has arrived broken. What do I do?

Whilst we have put a lot of thought and effort into our packaging to try and avoid this, we are aware that accidents can happen during transit. If your wax bar arrives broken, please get in touch and we will arrange a new one to be sent to you. Please note that this will not be possible if you live outside of the UK. 

 

How do you choose your ingredients?

We only include ingredients that are cruelty free and sustainable, ensuring we create premium products that meet our high standards and values. All of our scents are cruelty free, fine fragrance and our wax is a coconut and rapeseed blend for a beautiful finish. 

 

Will you be adding to your quote collection?

Yes! We will have core author ranges that we stock throughout the year. Stay tuned for upcoming products on our newsletter.